Unopened/unused product with receipt returnable up to 15 days from purchase. All sales final on frozen, sanitary products, open grooming, treats, chews, and supplements, clearance items, reptile & fish. 24Hr returns accepted on beds, crates, cones, and clothing. Store credit/exchange issued on dry kibble (half bag or more remaining). Happy Tails Market may refuse a return or exchange at our discretion.